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Policies

Business Hours:

Monday-Friday: 3 pm- 7 pm EST

I am a one girl shop and more importantly, I am a wife and mama.  My hours might be short, but it allows me to be available for my family.  Thank you for your understanding.  Emails will be returned within 2 business days.

Lead Time:

Our lead time is currently approximately 15- 17 business days before shipping.  I make every attempt to get them out as quickly as possible.  If you need the order rushed, please contact me prior to ordering to see if my schedule allows for expediting your order. 

Our Signs:

All pieces are hand made, so please expect a slight variation in wood tone, size, knots, nail holes and even in the painting itself. Handmade is perfectly imperfect! No two will be the same. Signs do not include handing hardware.  The back of the signs are also left natural and unpainted/unstained. 

Shipping:

All items are shipped USPS with tracking.  Smaller signs will ship first class while larger signs ship Priority.  There are NO guaranteed arrival dates.  Please understand that once a package is marked as "accepted" into the USPS system, there is no action I can take to expedite your shipment or locate a delayed or missing item.  ONLY Priority packages carry insurance and that is only up to $50.  I do not refund or replace missing or damaged items due to USPS handling. It is your responsibility to file a claim with USPS which can easily be done on their website.  Please consider adding insurance to your package prior to purchasing if you do not think your package will be fully insured based on USPS standard insurance.  

We ship to the address that is provided to us at checkout. Please make sure your address is current. Orders sent to the wrong address as a result of incorrect shipping information will be resent to the correct address at the purchasers expense IF the package has been returned to me through the mail. If USPS marks the item as "Delivered" or if the package becomes lost in transit there is no action that can be taken on my part and no refund will be issued, so please be sure to TRIPLE check your shipping info :)

Refunds:

Since I am a one girl shop and not a huge warehouse, all orders are hand crafted to order. With that being said, I cannot accept returns on your orders. Thank you for your understanding!

Important Dates 2018-2019:

Since I am a mama, my shop will have some off days throughout the year to correspond with my little guy's school calendar.  Those dates are as follows:

August 10-18; 27, 28 and 31

September 3

October 8 and 9

November 22-26

December 21- January 1

January 21

February 18

April 17-22

May 27

Please understand that while our shop is always open, these dates are NOT included in our lead time.  So please expect an additional week added to the lead time if you order is placed during the time frame of our scheduled vacations.  ORDERS WILL NOT SHIP WHILE WE ARE AWAY.

Thank you again for your understanding.  Family comes first and I want to be able to devote days off to spending time with my little guy before he's not so little anymore.

 

Privacy and Security Policies

- Creating Your Account-

When you create an account with, you will be prompted to enter your name, billing and delivery address as well as your email address. The information collected here will not be sold, shared or distributed to any third party unless required by law or with your express consent.

We dedicated to keeping your details private. Any information collected is kept strictly secured. We use this information to identify your orders and send email corresponding to your purchases. If you opt into our email list, we will use your email for this purpose.  You can opt out at ANY time. 

Cookies are used to allow you to login to your account, keep items in your cart as well as to purchase the items you have saved in your cart.  

-Payment-

When you purchase from our shop, your payment information is securely processed by PayPal.  We do not physically receive any of your payment information nor is it stored by us in anyway.